Returns Policy

We want you to love your new purchase, but if you're not completely satisfied, please notify us within 14 days of receiving your items. This 14-day period starts the day after your order is delivered. Once you've notified us, you will have an additional 14 days to return the items.

Please keep your postage receipt and tracking information until your refund has been processed.

Return items to the following address:

LOVE
Unit 1
Highgate Works
Tomtits Lane
Forest Row
RH18 5AT

Items must be returned unused, unworn, and in their original packaging with tags still attached. Be sure to include your packing slip in the return parcel so we can accurately process your refund.

Please note that we do not offer exchanges.

You can expect your refund within four weeks from the day you send your package back. This timeframe includes the shipping time for us to receive your return (5 to 10 business days), the processing time once we receive it (3 to 5 business days), and the time it takes your bank to finalise the refund (5 to 10 business days).

If you have any questions about the return process, please Contact Us.
Please be aware that if the return conditions are not fully met, we may not be able to issue a full refund. In such cases, store credit may be offered instead.